04-23-2014 08:38 AM
HP Pavilion 15-n277tx Notebook
Cannot Install NVIDIA GEFORCE 840M Drivers
HP Pavilion 15-n277tx Notebook
Windows 8.1 Pro x64
I am not able to install the NVIDIA GEFORCE 840M Drivers on my notebook. I tried both the drivers on the hp drivers website for this model, and i also tried the one from nvidia website. Both give an error:
NVIDIA Installer cannot continue
This Graphics driver could not find compatible graphics hardware
In my device manager, it shows under 'Other Device' as '3D Video Controller'
Please help me.
04-24-2014 01:12 PM
Welcome to the HP Forums!
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I understand that you are unable to install the NVIDIA GEFORCE 840M Drivers. You have tried with drivers obtained from HP and the NVidia Website to no avail.
Have you done all your Windows updates? Have you updated the bios?
If the preceding has been done, then try to update your chipset driver and then the NVidia driver. Here is a link to the HP Pavilion 15-n277tx Notebook PC Drivers.
When I checked the specifications for the notebook, it listed Ubuntu as the Operating System. HP does support Windows 8.1 as we have the drivers and software. If you would like further assistance, would you tell me if Windows 8.1 came installed on the notebook or if you installed it.
04-24-2014 01:48 PM
04-25-2014 07:23 AM - last edited on 03-06-2017 02:07 PM by OscarFuentes
I regret that the driver still did not install. I have done some more research trying to locate another driver for you.
If this has still failed to install, I would test the hardware just to rule it out.Testing for Hardware Failures (Windows 8)
If the hardware passes. and you are still unable to install the driver, the remaining options are to try another fresh install of Windows or contact HP technical support.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support Sitemap
Please let me know the outcome.
04-27-2014 10:58 AM
I tried to install a fresh copy of windows. The driver still wont install. I tried changing the nvidia graphics inf file and added the dev and subsys and was able to get past the compatibilty error. The installation started but then it failed. I think the problem is with the driver itself. It does not support my nvidia 840m's hardware id:
05-02-2014 05:18 AM
Same problem here... 15-n277TX.. I installed with windows 7 64bits but no driver for 3D controller.. I tried driver that given by HP website and download from Geforce.com, given the same result.. Please help..
05-02-2014 05:30 AM
Many people are also complaining on the GEFORCE forum regarding this issue. HP needs to make a compatible driver for this graphics card. The driver is not compatible. I've been waiting for the driver since weeks!
05-12-2014 08:48 AM
Hi ahsanshah93, manu101 and predator9254,
Thank you for your replies.
I regret that you are sill unable to install the correct driver.
Please try the installation in this order,
1.update the chipset
2. install the Intel driver
3. restart your computer
4. install the NVidia driver
If you are still unable to install the driver. please contact HP support for assistance.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.