• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-03-2020 11:23 AM

HP Recommended
Product: ENVY 17t-ce100
Operating System: Microsoft Windows 10 (64-bit)

The F2 and F3 keys open the brightness control but as I go up and down the screen brightness does not change, Under Display settings there is not brightness control, and under the Notification panel the brightness control is grayed out.

 

This laptop was purchased new from HP Store on Jan. 31, 2020. It has NVIDIA® GeForce® MX250 (2 GB GDDR5) installed.

 

I don't believe the brightness controls have ever worked but was not a major issue until I tried to up the brightness when sitting outside yesterday.

 

2020-06-03_10-54-52.png2020-06-03_12-20-10.png

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.