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Viva88 Honor Student
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Cannot connect display "display connection might be limited"

HP Envy 13
Microsoft Windows 10 (64-bit)

Hi!

 

Suddenly I have some troubles with my HP Envy 13.  When I plug in my HDMI to usb c adaptor, systems says "display connection might be limited", and the laptop doesn't see the external display.  Yesterday everything was ok, and from this morning I cannot connect any display.... I've tried with two displays and two adaptors which were working properly before, and every time I see the same message "display connection might be limited".  Can someone give me any advice? I have no idea what to do:(

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HP Support Agent
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Cannot connect display "display connection might be limited"

@Viva88,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Viva88 Honor Student
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Cannot connect display "display connection might be limited"

Thanks a lot! The BIOS update really helped. 

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HP Support Agent
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Cannot connect display "display connection might be limited"

@Viva88,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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