• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-08-2021 11:00 AM

HP Recommended
Product: HP Laptop 15-db0xxx
Operating System: Microsoft Windows 10 (64-bit)

Cannot disable or uninstall Windows 10 Synaptics SMBus TouchPad, Location: plugged into PS/2 mouse port, Device Type: Mice and other pointing devices, Driver Version: 19.5.35.54, Digital Signer: Microsoft Windows Hardware Compatibility Publisher. Cannot disable in Settings as there is no feature to disable it (no radio button, no slide switch just sensitivity is my option), cannot disable from task manager – says I’m not allowed, cannot disable in Device Manager as the selection is darkened and un-selectable. I have uninstalled it several times and each time at start up it just reinstalls itself. So I tried again, this time in airplane mode and it just installed some generic version then once out of airplane mode Synaptic reinstalled, AGAIN. I want to delete the system32 files associated with at this point but do not know anything about what effect it would have on my keyboard or actual mouse. I haven’t a clue as to how to manipulate Bios but am able to follow instructions. HELP. I want to murder this TouchPad and that is simply bad manners.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.