-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Cannot get 4k display for both external monitors

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
09-24-2023 05:05 AM
Operating System: Microsoft Windows 10 (64-bit)
Hi,
I need help getting my display set up. as 1 display shows 4k, and the other is only showing 1080p, but they are the same display.
I purchased an ALOGIC MX3 USB-C Docking Station, 100W PD/135W AC, and am using my work-issued PC and cannot get 2 x 4k screens to display (2 x Samsung LU28R55).
Please assist with how I can get the best display as I have the correct USB C thunderbolt / DisplayPort (lightning bolt on port marked on PC).
PC Info
HP ZBook Power 15.6 inch G8 Mobile Workstation PC
11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.