-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Cannot see both external monitors I am attaching by HDMI
Create an account on the HP Community to personalize your profile and ask a question
12-20-2020 04:36 PM
I cannot get the laptop to 'see' a second additional monitor. (I.e. I am trying to set up the laptop with two additional monitors to the laptop's own screen.) the laptop can see both of them and work fine with both of them when either is plugged into the HDMI port individually so it is neither's cable and neither monitor.
However when either one is plugged in via an HP USB C to multi port hub (which is the one recommended for the laptop) in addition to one already being in the HDMI port on the laptop itself the second monitor cannot be found. The USB ports on the HP USB C to multi port hub both work fine so that piece of equipment seems to be ok
I am wondering if possibly there is something in the registry that is saying only one additional monitor can be used or something like that. However that is just guessing on my part. I have tried just about every option I can think of to get the laptop to 'see' both external monitors and now need help because I can't do it myself.
Solved! Go to Solution.
Accepted Solutions
12-20-2020 05:23 PM - edited 12-20-2020 05:25 PM
What is your HP Pavilion Laptop 14-ce1xxx ? The series has USB Type-C port, USB 3.1 Gen 1 (right side) supports data transfer only therefore you won't get video out from USB-C port.
If you wish to have 2 or more external monitors (and notebook monitor - total 3), please enter your requirement on the following link and it will find for you few USB-A DisplayLink Certified options on market today including some HP products (you can select HP before Search)
https://www.displaylink.com/products/universal-docking-stations
For example
https://www.displaylink.com/products/find?cat=1&res=1920x1080&num=2&br=5&vid_hdmi=1&usba=1
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
12-20-2020 05:23 PM - edited 12-20-2020 05:25 PM
What is your HP Pavilion Laptop 14-ce1xxx ? The series has USB Type-C port, USB 3.1 Gen 1 (right side) supports data transfer only therefore you won't get video out from USB-C port.
If you wish to have 2 or more external monitors (and notebook monitor - total 3), please enter your requirement on the following link and it will find for you few USB-A DisplayLink Certified options on market today including some HP products (you can select HP before Search)
https://www.displaylink.com/products/universal-docking-stations
For example
https://www.displaylink.com/products/find?cat=1&res=1920x1080&num=2&br=5&vid_hdmi=1&usba=1
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Didn't find what you were looking for? Ask the community