Cant use touchpad while holding down keys

[TwasGood]

Sorry if Im posting this in the wrong forum but I just got a brand new HP Notebook and I cannot use the touchpad when holding down keys. I am trying to play a game that requires the touchpad to look around but I cannot. Ive already tried turning off palmcheck and this only allowed me to look around for a short second before the cursor locked up and i wouldnt be able to look around again until I wasnt pressing any keys. Please help ive been looking everywhere for a solution and this is my last hope.

[DavidPK · Accepted solution]

Hi,

Normally, you just need to turn off SmartSense or PalmCheck the Synaptics control panel - however from what I've seen, this no longer seems to work for Windows 10 versions of this driver.

You may be able to get around this as follows.

First, download the Synaptics driver on the link below and save it to your Downloads folder.

Synaptics Driver Version 17.0.18.8

Turn off your wireless card ( should be f12 ).

Open windows control panel, open Programs and Features, right click the current Synaptics driver and select Uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder and run the Synaptics installer - when this has completed, restart the notebook again.

Open the Synaptics settings panel, disable SmartSense or PalmCheck and then check if the touchpad will now work with a keyboard key held down. 

If it does, turn your wireless card back on and use the utility on the following link to prevent Windows 10 from automatically updating the Synaptics driver.

https://support.microsoft.com/en-gb/kb/3073930

Regards,

DP-K

[TwasGood]

Thank you so much!

[DavidPK]

You're welcome

All the best,

DP-K