05-20-2019 08:52 PM
The charger won’t stay in the port. I get a red light on the side when I hold I on the charger later it goes to a white light but it won’t turn on.
05-21-2019 06:01 PM - edited 05-21-2019 06:02 PM
Thank you for posting on the HP Support Community.
This is a hardware related issue, hence, ship the unit in for physical diagnosis, HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ Contact our Support and our Support Engineers should be able to check the available service options for your laptop.
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee