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‎09-10-2020 06:32 AM

HP Recommended
Product: Hp chromebook 15
Operating System: Microsoft Windows 10 (64-bit)

When I tap on my keyboard, different letters are coming up when I type A  g comes up, plus I dont know which button is caps lock even if I  press shift it doesn't tell me if it is capitals my chromebook model is

HP 15-de0002na

1 REPLY 1

‎09-12-2020 10:25 AM

HP Recommended

@Anila2

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • First turn off your Chromebook completely.
  • Next, hold down the Refresh Refresh keyboard icon key and then press and hold the Power button. Hold both down for 10 seconds.
  • Release the Refresh key and then the Power button and your Chromebook will restart. If it doesn't start, press Power again.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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