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Chromebook screen rotation

HP Recommended
Chromebook 11 G4EE
Chrome OS

I have a chromebook that is provisioned with Google apps that has a problem.  Whenever the Chromebook is used it has to be adjusted from a 90 degree right turn and a zoomed in resolution.  I can fix it with the Ctrl-shift-rotate keys and the ctrl-shift-minus keys, but the next time we go to use it the rotation and zoom is back.  How can I get it to hold the right orientation and resolution.

 

I'm using an HP 11 G4EE Chromebook with Chrome OS 55.0.2883.103

   

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