Chromebook x2 disconnects from Stylus

[Adarlul]

Hi, in the past few months I have connection difficulties between my Chromebook x2 and HP Active Pen that was provided with the device. I am asking the community for help after doing a powerwash (hard reset) and replacing the stylus' battery, both haven't solved the issue. Situations in which this occurs:

1. Sometimes immediately after power-up
2. Sometimes while I am in the middle of annotating PDFs - it suddenly stops reacting

It happens across two accounts that I use on this device, therefore I don't think it is related to any of the accounts. In the past few months I have tried to identify a pattern to this behaviour but couldn't find any.

I would really appreciate your help 🙂

[KrazyToad]

@Adarlul

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support for a replacement Pen since you have already perform the Power wash

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you