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mk2003
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Chybí ovladač pro dotykovou obrazovku (HP TouchSmart610-1000)

HP Recommended
HP TouchSmart610-1000
Microsoft Windows 7 (64-bit)

Dobrý den,

 

Chtěl bych se zeptat, nefunguje mi dotyková obrazovka. Díval jsem se do ovladačů a zřejmě mi chybí i ovladač, kde ho mám stáhnout? Děkuji

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BiancaS
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Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

 

I work on behalf of HP.
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mk2003
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EN

Good day,

 

I would like to ask, my touch screen does not work. I've been looking into it and I'm probably missing the driver, where should I download it?

Thank you

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Paul_Tikkanen
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Hi, @mk2003 

 

This should be the touchscreen driver you need...

 

ftp://ftp.hp.com/pub/softpaq/sp54501-55000/sp54627.exe

 

 

 

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mk2003
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mk2003_0-1612798648401.png

Error 9996

 

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Paul_Tikkanen
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Sorry that driver didn't work.

 

Try this one instead...

 

https://ftp.hp.com/pub/softpaq/sp54001-54500/sp54259.exe

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mk2003
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mk2003_0-1612804985213.png

Error 9992

 

The only one I managed to install is this one from this tutorial : https://www.youtube.com/watch?v=0FEl0hoo8DQ

 

But I still can't find a driver to turn on the touch screen.

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mk2003
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mk2003_0-1612805305741.png

 

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Paul_Tikkanen
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The second driver I gave you was right from your PC's support page, under the Software - Multimedia section.

 

Řada stolních počítačů HP TouchSmart 610-1000 Stažení softwaru a ovladačů | Zákaznická podpora HP®

 

If you see a device in the device manager with a little ! mark next to it and that is the touchscreen device that needs a driver, see if this works.

 

Click on that device.  Click on the driver tab.  Click on Update Driver.  Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the second file.

 

That folder will be located in C:\SWSetup\sp54259.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

The touchscreen device has one of these hardware ID's that are included in the driver setup information file that I zipped up and attached below.

 

Unfortunately, that would be all the help that I can give you regarding this problem.

 

 

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mk2003
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Somehow, I do not know exactly what to do. I don't see the touch screen driver at all. And I only see the SP110363 and sp 111562 folders on my computer. And the only thing I can download from that folder is the HP PC Hardware Diagnostic.

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