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adi_srk Honor Student
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[Closed] Brightness (f2 & f3 keys) is not working after upgrade to Windows 10

HP pavilion i5 Laptop
Microsoft Windows 10 (64-bit)

I upgraged my laptop from Windows 8.1 to Windows 10. I observed that the display brightness is too high and tried to decrease it using f2 key. The key was not working and I tried using f3 which is not wokring.

 

All the rest of the keys are working. For resolutions, I tried to verify my drivers (Display drivers - Radeon (TM) HD 8670M and all the other ones). All the drivers are up to date still the issue persists. Can any one suggest a resolution.

 

 Resolved after this:-

 

The fix occured when an update is installed to the windows. F2 & F3 keys worked for brightness and the power option - Sleep appeared in the menu.

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[Closed] Brightness (f2 & f3 keys) is not working after upgrade to Windows 10

Hi @adi_srk,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the brightness Fn keys after upgrading to Windows 10. I will be glad to help you.


Please post the full product number of  your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

Please get back to me with above information, so I can help you better.

Tardis40
I work on behalf of HP
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adi_srk Honor Student
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[Closed] Brightness (f2 & f3 keys) is not working after upgrade to Windows 10

Thanks for the reply. My model number is: 15-e015TX

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[Closed] Brightness (f2 & f3 keys) is not working after upgrade to Windows 10

i @adi_srk,

 

Thanks for getting back to me.

There are only Microsoft drivers from this computer with Windows 10, But you can try reinstalling the Windows 8.1 AMD High-Definition Graphics Drivers. If you click on the link it will start the download for you. This should reconnect the function keys for brightness.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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