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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-12-2021 02:57 AM - edited ‎02-12-2021 03:10 AM

HP Recommended
Product: HP Laptop 15s-fq1043nm
Operating System: Microsoft Windows 10 (64-bit)

Hello!

On my HP computer, it has been happening since about October that many times when the zoom app si open, especially when screen sharing in turned on, that the screen turns black with flicking white lines. Once after a black screen with white stipes, the screen became white and colorful.  When the screen turnes black with white lines I pressed esc and it was fine. Many times, this didn't work and I had to turn off my entire computer. This only happens to me in the zoom app. However, with my three friends we have three identical computers and this has been happening to all of us since October 2020. 

So I'm wondering what this is supposed to be related to and how can this bug be fixed? 

Thanks for all the answers and best regards.

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