10-15-2016 12:29 PM
I have tried updating the drivers for the video chooser and have even loaded previous drivers but to no avail still 4 screens. Can anyone help me out?
10-18-2016 08:57 AM
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i grasp that you replaced the LCD cable with two different cables as it would not fully display unless it was pushed all the way back. The original problem has been alleviated, but now the screen is split into 4 identical screens. You have tried updating the driver and rolling back to the previous driver to no avail. Have you checked the display settings, what are they set at? If you start in safe mode does the issue remain.
HP PCs - Windows 7 Safe Mode. You stated you replaced the LCD cable with two different ones you had in stock. Do you mean that you tried two different stock cables individually and you have the split screen issue regardless of which one you use? Please keep me apprised of
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10-18-2016 03:10 PM
Thank you for responding! Yes I have the same problem with the two individual cables I have tried. I booted in safe mode and it still has the four screens. My display setting are set to default monitor and I have to run it at 800x600 to see I can move it up to 1024x768 but I can barely read it.
10-19-2016 06:24 AM
Thank you for the update. As the issue remained when you booted into safe mode, you have ruled out software as the cause as only the basic drivers would have been used. Please contact HP Support for further assistance. Contact HP Support Fill out the online form and follow the prompts.