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03-17-2021 09:41 AM
03-18-2021 09:02 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
This sounds like hardware related issue with the Hinge casing assembly and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
04-01-2021 07:40 AM
Eventually I found the correct contact for HP support in the UK on Whatsapp - and after 3 hours - with HP stating they can help to there's nothing they can do/ contact Currys/ it's physical damage 'natural occurrence' to hardware issue (which best2serve state they cover) - HP warranty only covers 30days to then offer to collect the laptop to be checked by their service/hardware team.
This is as far as I got in trying to solve this with my laptop due to be collected today.
Upon reviewing this website - it seems to be a very common manufacturing fault
04-02-2021 12:10 PM - edited 04-02-2021 12:11 PM
Hi _AnneMarie_, Welcome to the HP Support Community!
I'd be happy to help! We at HP take your privacy very seriously and for your protection we ask that you delete your last public post and send us a Private Message and I'll look into this.
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