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04-17-2024 02:06 AM
So about 2 weeks ago my computer stopped showing display and will still power on with keyboard lighting up and power LED lighting up and fans spin but theres no display on main screen and exturnal screen. Ive tried reseting the BIOS with no success. Also tried to hold Win+B when powering on and still nothing. If someone could possably tell me what could be the cause and if theres a way to fix it then please tell me.
04-17-2024 12:08 PM
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.
Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.
Good Luck
I am a volunteer and I do not work for, nor represent, HP