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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Connect HP PEN to separate 360

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06-03-2024 09:51 AM
Hi @Islamrefaay,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It seems like you're trying to connect an HP Pen to a separate device, possibly a 360-degree convertible laptop or similar. The error message "incompatible with HP CONNECT" suggests that there might be a compatibility issue between the HP Pen and the device you're trying to connect it to.
To troubleshoot this, here are some steps you can try:
- Check Compatibility: Ensure that the HP Pen is compatible with the device you're trying to connect it to. Not all pens are universally compatible with all devices.
- Update Drivers/Software: Make sure both the device and the HP Pen have the latest drivers or software updates installed. Sometimes compatibility issues can be resolved through updates.
- Restart Devices: Try restarting both the device and the HP Pen. This can sometimes resolve connectivity issues.
- Reset Connection: If there's an option to pair the HP Pen with the device through Bluetooth or another connection method, try resetting the connection and pairing them again.
- Check Battery: Ensure that the HP Pen has sufficient battery power. Low battery levels can sometimes cause connectivity problems.
By following these steps, you should hopefully be able to resolve the compatibility issue and connect your HP Pen to the separate device successfully.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator