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‎04-02-2020 09:59 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hi! For some reason, when I connect my laptop to my TV via HDMI cable, the image quality on the TV is terrible. The image is too long, badly pixelated and completely unreadable. The screen resolution for the second display is stuck on 640x480 and I cannot change it. Everything worked perfectly with my old laptop. I´m not sure what to do.

1 REPLY 1

‎04-07-2020 03:07 PM

HP Recommended

@kOtsalt Welcome to HP Community!

 

I understand that you are getting bad image quality while connecting TV via HDMI cable.

 

Do not worry. I will try to fix the issue.

 

Have you tried with a different HDMI cable?

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/in-en/document/bph05236

 

Please update the graphics driver and BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

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