cancel
Prof_Jedidiah Tutor
Tutor
7 4 1 0
Message 1 of 5
258
Flag Post
HP Recommended

Cracked Screen - HP Spectre x360 Convertible 13

HP Spectre x360 Convertible 13
Microsoft Windows 10 (64-bit)

Hi All,

 

Kindly help me know how to fix the cracked screen of my HP Spectre x360 Convertible 13. The crack is extending every day.

 

I am currently in Nigeria. I don't know whether there is any HP subsidiary that can help me out here.

 

Please what should I do to fix this screen? 

 

Thank you!

 

Godwin Akpan.

4 REPLIES 4
Provost Provost
Provost
44,894 40,582 4,391 11,349
Message 2 of 5
233
Flag Post
HP Recommended

Cracked Screen - HP Spectre x360 Convertible 13

@Prof_Jedidiah

 

Hold the Fn key down and tap the Esc key once. You should see a product number there. Please post it here.

 

Where did you purchase your notebook?

 

The following link goes to a web page which shows where in Nigeria the HP Service Centers are located.

https://www.google.nl/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=HP+service+centers+niger...

Contact a service center for warranty service. 

 

Is your notebook in warranty?

Check your warranty status Here.

 

 

Cracked screens are generally owner induced problems caused by improper handling. You and the service center will have to have that discussion. The result of that discussion will determine if the screen repair will be covered under warranty or at your expense.

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

Prof_Jedidiah Tutor
Tutor
7 4 1 0
Message 3 of 5
221
Flag Post
HP Recommended

Cracked Screen - HP Spectre x360 Convertible 13

Thank you Erico (Provost) the detail of my laptop is as follows: 

Product name:HP Spectre x360 Convertible 13
Product number:L0Q52UA#ABA
Serial number:5CD5253PTK
BIOS:F.43-09/28/2016
Keyboard revision:58.62
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz

 

Please I have not seen any link from your post that can assist with HP care in Nigeria.

Also they bought the laptop for me from the United States.

 

My warranty has expired in August.

 

Thank you. 

Reply
0 Kudos
Provost Provost
Provost
44,894 40,582 4,391 11,349
Message 4 of 5
217
Flag Post
HP Recommended

Cracked Screen - HP Spectre x360 Convertible 13

Take another look at my previous post.

 

I edited it and provided a link to a search that I did on HP Service Centres in Nigeria.

 

I do not understand the following sentence.  

"Also they bought the laptop for me from the United States."

 

"They" is a nebulous term that does not accurately describe any particular person or entity, so it does not help.

 

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

Reply
0 Kudos
Prof_Jedidiah Tutor
Tutor
7 4 1 0
Message 5 of 5
213
Flag Post
HP Recommended

Cracked Screen - HP Spectre x360 Convertible 13

Good then on "they", I bought the laptop from United States.

 

My warranty has expired.

 

Product name: HP Spectre x360 Convertible 13 

Product number: L0Q52UA#ABA
Serial number: [personal information removed]

 

Thank you!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation