03-30-2017 09:15 AM
My screen is cracked and I need to get it fixed. Can you tell me how much it would cost. It is still under warranty but I think it is not covered. Can you tell me where I can take it or if you can fix it for me? I love my little HP computer, we only own HP computers. My husband and I have always stuck with HP becuase they run so well, and my computer is fast!! I hope to hear from you soon as I want to get my laptop fixed asap. I thank you in advance for your help.
03-30-2017 12:11 PM
Allow me to welcome you to the HP forums!
Sorry, but we are not HP Tech Support; instead, this is just a community self-help forum staffed by vounteers. We have no way of diagnosing or repairing your PC from here. We're also not allowed to provide repair cost estimates.
In most cases, screen damage is NOT covered by warranty because nearly all the damage is caused by folks either dropping their laptops on the floor or ground, or dropping something onto the laptop screen.
You would have to take or send the laptop to an HP Service Center to have them provide you an estimate of the costs to repair it. Here is information on the Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP