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‎07-06-2022 10:34 PM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (45X02AV)
Operating System: Microsoft Windows 11

Hi All,

 

I have a HP Pavilion x360 Convertible 14-dy0xxx that is now just over 2 months old and has a crack in the screen from the top right hand corner. I first noticed the crack the day I received it, but it was only a small little mark if anything. It has since grown and continues to grow a few mm, every couple of days. The crack is now approx 50mm in length and is increasingly affecting the use of the computer, as it's a touch screen. Anyone else have this issue??

 

There has been no impact to the screen, back or front, so clearly a fault within the computer. Lodged a warranty claim 2 weeks ago now, still no update...

Category:
3 people had the same question
1 REPLY 1

‎07-08-2022 11:03 AM

HP Recommended

Hi @RHQ

 

Welcome to the HP Support Community. We are really sorry that you are facing screen-related issues with your HP Pavilion X360 14 Convertible PC 14-Dy0000 (45X02AV). We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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