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Mbh21
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Message 1 of 4
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Cracked screen can’t find replacement in the product finder

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HP envy 360 convertible model 13-ay0504sa
Microsoft Windows 10 (64-bit)

Hello

i really would be grateful for help and support. I am disappointed when the children broke/ cracked the digitaliser or may be the screen. I looked for it in Hp product surfer but can’t find it.  

any direction or help will be appreciated . I uploaded pictures for all the details 

thank youC3E1370B-EE99-473B-8D3A-6FE76364F0DD.jpeg0232215A-5BCD-43C1-BD88-8EE45EAA7CE6.jpegF9EDA8E5-3C73-4F7C-B331-7F6E539C4BFB.jpeg

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
28,882 28,867 1,925 2,549
Message 2 of 4
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@Mbh21

 

I reviewed your post and I understand that you are looking for a replacement screen for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Mbh21
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Message 3 of 4
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Hi

thank you for your advice. I have tried your advice the everybody were very helpful but they can’t find screen that will fit my laptop as the serial number don’t match. Do you have any more advice?

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praveenbv
HP Support Agent
HP Support Agent
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Hi@Mbh21, Welcome to the HP Support Community!

 

Request you to follow the below document get the serial number:-

 

https://support.hp.com/in-en/document/c04559742

 

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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