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Beano1uk Student
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Cracked screen

HP Spectre x360 T6T09UA#ABA
Microsoft Windows 10 (64-bit)

I, like many other previously documented, suffer from a badly-cracked screen. I've endured it for months as it's usable, apart from occasional errant pressure on the touch screen from the broken glass mimicking a touch screen action. I can usually get over this by rebooting.

However, it's less than ideal. This is an expensive computer with an obvious unforseen design fault, probably the result of taking the case to its design limits. It's living on borrowed time until a catastrophic failure means I gotta do something about it.

 

My questions are as follows:

1. My digitizer seems functional, so can I just replace the screen glass?

2. If so, where can I get it cheapest?

3. Can I get it in the UK? Suppliers?

4. If not, does the whole lid need replacement, and where can I purchase one?

 

It's not possible for me to go through the rigmarole of returning it to HP (USA), which is where I bought it, as I'm returning to the UK for 2 months. So, warranty nothwithstanding, I'm gonna have to get this done myself.

 

I hope I've stated the situation clearly, so you can provide a clear-cut pathway for me to get this sorted.

Sincerely,

Martin K

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Cracked screen

1. My digitizer seems functional, so can I just replace the screen glass? The glass cannot be replaced by it self.

2. If so, where can I get it cheapest? NA

3. Can I get it in the UK? Suppliers? Read #4 answer

4. If not, does the whole lid need replacement, and where can I purchase one? Yes the entire hinge up needs to be replaced as it comes fused together. Use the link below to find a HP service partner in your area to get a quote on the repair.

 

http://www8.hp.com/us/en/store-finder/find.do?bs=SR1

I am an HP employee

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