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HP Recommended
Microsoft Windows 11

Crash and artifacts in Mad Mapper 4.2.1 !

when I want to make my video mapping setup I have this crash  please I need help 

 

FB0F4BBA-3212-45BF-A842-68F443D9B798.jpeg

 

112099B0-3504-40BE-9A43-1D4CFA56565F.jpeg

 after that I have blue screen like this 

1CA13967-6847-4608-A2C2-A84EE46DFC97.jpeg

13 REPLIES 13
HP Recommended

Hello @ahmedachour 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ?

ahmedachour_0-1675547130445.png

 

HP Recommended

ahmedachour_0-1675547171306.png

 

ahmedachour_1-1675547187010.png

 

HP Recommended

Hello @ahmedachour 

Thanks for reporting.

 

(1) Download and install

AMD High-Definition Graphics Driver

31.0.12002.7004 Rev.B663.5 MBSep 16, 2022Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.212 Rev.S

17.4 MB

Sep 15, 2022

Download

 

(2) Restart Windows

(3) Test your notebook

(4) Please report back

HP Recommended

ok it worked but when i open blender i have this crash  is back 

 

ahmedachour_0-1675713990006.png

 

HP Recommended

Hello @ahmedachour 

 

(1) Download and "try" to install

AMD Radeon™ RX 6600M Drivers & Support

 

Download:

Adrenalin 22.11.2 Recommended (WHQL)

 

(2) Please report back

HP Recommended

When i will install the driver this window show 

Adrenalin 22.11.2 Recommended (WHQL)

ahmedachour_0-1675971469367.png

 

HP Recommended

ahmedachour_0-1675973274509.png

 

HP Recommended

Hello @ahmedachour 

 

Download and install Adrenalin 22.11.2 Recommended (WHQL), restart Windows and report back.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.