Gundam347 Student
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Cromebook letter keys not working

Chrome OS
Letter keys not responding to normal typing. J,K,U,I and some others. Is this something I should send out or could there be a reset that would help.
HP Support Agent
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Cromebook letter keys not working

Hi @Gundam347,


Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out :)

As I understand the keyboard is malfunctioning on the Chromebook, however, nothing to worry about as I have a few steps that will help you out,


For starters I recommend you check a similar post that seems to have helped others: Click here


Reset a notebook with a sealed or non-removable battery:


To perform a hard reset on a computer with a sealed or non-removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.


If the above didn't resolve the issue completely, here's the last resort: - Powerwash: Performing a Factory Reset on Your HP Chromebook


If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck.

I am an HP Employee

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