Current version of Intel display driver causing performance , stability issues on Adobe Illustrator.

[TECstar]

Good Day

Recently got a prompt while logging into Adobe Illustrator (Creative Cloud 2021) reading ''The current version of your Intel display driver may cause performance and stability issues'' It is strongly recommended that you update to driver version 100.8476 or later.

Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

Although I know a fair bit about these machines I haven't been able to fix this specific issue? I've tried all the usual avenues with no prevail..

Current Display Adapter: Intel(R) UHD Graphics 620 

Current Driver Version: 27.20.100.8337

Thanks in advance..

[Jay_G24]

Hi @TECstar,

I'd like to help!

Try the below steps to resolve the issue -

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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