Cursor not appearing

[notlieuenjoyer]

Randomly the cursor stopped appearing, I noticed that in device manager this shows up, I've tried every troubleshooting method I could find, but nothing is working. 😞

 

[ub6424]

Hello @notlieuenjoyer 

Sorry to hear that you are having problems ... I would like to help you.

As workaround use external <USB wired> mouse ...

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

--->>> Send screenshot

(3) Please report your results

[notlieuenjoyer]

In device manager, the mice and pointing device option isn't showing up either.

 

 

[ub6424]

Hello @notlieuenjoyer 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.67 Rev.A

26.7 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

ELAN Precision Touchpad Filter Driver

22.2.22.4 Rev.A

2.0 MB

Dec 7, 2020

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[notlieuenjoyer]

It's still not working.

[ub6424]

Hello @notlieuenjoyer 

(1) Start Windows <device manager>

- Right click and uninstall device I2C HID Device

(2) Restart Windows and test again

(3) Please report back

[notlieuenjoyer]

It's still not showing up

[ub6424]

Hello @notlieuenjoyer 

As workaround use external <USB wired> mouse ...

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )