Post new question
Question
Reply
 
Top Student
Posts: 8
Member Since: ‎04-21-2017
Message 1 of 15 (179 Views)

DVD drive no longer working

Product Name: HP Spectre x360 Converible
Operating System: Microsoft Windows 10 (64-bit)

I had an HP Envy running Windows 10 and my external LG BE14NE40 DVD Blu-Ray player worked fine. I've now bought a smaller HP Spectre also running Windows 10. When I plug the DVD player into the USB it recognises it, shows it in Device manager and Explorer. Sometimes it stays there for several minutes, sometimes several seconds before dropping out and becoming non-useable. As much as I like the ping of finding a new device then losing it, I'd rather have the DVD player work all the time.

Any help, other than sentances with the word Regedit in them would be greatly appreciated.

Reply
0 Kudos
Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 15 (172 Views)

Re: DVD drive no longer working

Go to LG support and see if there are any firmware updates available.

 

Which version of Windows 10 is your new Spectre running. Which one does your HP Env notebook have and what is its complete product number or name.  HP Envy is way too generic of a description for the older notebook.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 8
Member Since: ‎04-21-2017
Message 3 of 15 (148 Views)

Re: DVD drive no longer working

Old PC

HP Envy TS 15 Notebook PC (15-j113ea) PN F9T64EA#ABU

Windows 10 Home 64 bit OS. Version 1607 OS Build 14393.447 

 

New PC

HP Spectre x360 Convertible PC (13-4129na) PN X5X71EA#ABU

Windows 10 Home 64 bit OS.Version 1607 OS Build 14393.1066

 

DVD player

LG Super Multi Blue External USB 3.0 14x Blu-ray Disc Rewriter BE14NU40

 

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 4 of 15 (126 Views)

Re: DVD drive no longer working

Have you gone to the LG suport website to look for new firmware as I suggested?

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 8
Member Since: ‎04-21-2017
Message 5 of 15 (109 Views)

Re: DVD drive no longer working

How do I install firmware if the drive won't connect ? LG suggested reinstalling the software that came with the disk, unfortunately that is back level 4 releases.

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 6 of 15 (100 Views)

Re: DVD drive no longer working

Does the drive flash when it is connected to a PC and the PC is started?

 

If it does, then applying the firmware while the drive is plugged into the PC still might work. You should be able to download an older release from the LG support website.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 8
Member Since: ‎04-21-2017
Message 7 of 15 (93 Views)

Re: DVD drive no longer working

The latest firmware states it's only valid up to windows 8. I'm in windows 10.
Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 8 of 15 (90 Views)

Re: DVD drive no longer working

That really shouldn't matter. 

 

If the DVD drive is out of warranty and flashing the firmware does not  work you will end up having to purchase a different external optical drive.

 

With that in mind it should be worth trying the firmware to see if it resolves the issue.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Top Student
Posts: 8
Member Since: ‎04-21-2017
Message 9 of 15 (83 Views)

Re: DVD drive no longer working

Funny how it works still on my other PC
Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 10 of 15 (75 Views)

Re: DVD drive no longer working


lorcapulpi wrote:
Funny how it works still on my other PC

If that is the case, perhpaps you should consider refreshing the operating system or using your recovery media to perform a factory image recovery.

Does your other PC have exactly  the same version of Windows installed? By tht, I mean OS name, Version and OS Build. As an example, this PC has Windows 10 Pro, Version 1703, Builod OS 15063.138 as its OS specifics. That information is found in  Settings > System > About.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation