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AdiAimanPutra
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Dead ant inside my laptop screen

HP Revolve 810
Microsoft Windows 10 (64-bit)

I saw and ant inside my laptop screen. First, I thought it was outside the screen. The I tried to wipe it off the screen. Instead I squish it and its stuck inside my screen. The ant is now dead and stuck there. It kinda annoying by seeing this ant just stuck there In the screen 😐 .

WP_20191002_00_41_36_Pro.jpg

 

 

 

Is there anyway to get rid of it ?

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Message 2 of 2
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Dead ant inside my laptop screen

@AdiAimanPutra 

 

Oh, wow - that is unfortunate.  Pretty high "creep factor".  

 

Well, you can perhaps take apart the display and retrieve the little dead ant.

 

Really, it depends on whether you can get into the display between the glass and the actual display material.  My personal experience does not extend to this amount of detail - I believe the display might be a "single replaceable unit" - if the display is a single unit, you might not be able to actually get to the "in between" space behind the glass.

 

There are three Elitebook Revolve 810 systems in the series:

 

 

Example - Maintenance Guide for the "G3":

HP EliteBook Revolve 810 G3 Maintenance and Service Guide

 

Chapter 6  - Removal and replacement procedures for Authorized Service Provider parts  - starting on Page 39

Subsection:  Display assembly - Page 56

 

 

Were it me, I would haul the little computer over to a licensed technician and have him look at it.  "Ant retrieval", is it is possible, should not be expensive.  Even replacing the screen might be worth the cost.  ??

 

IF the computer is under warranty, and even if it is not, you could ask HP Support about it.  If the computer is not under warranty, it is likely there is a service fee - when you submit the case, include whether you are willing to pay for service.

 

HP Technical Support - HP Contact Information

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest

 

UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

Option - HP Support is on Facebook!

HP on Facebook

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

 

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

 

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

 

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

 

 

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Kind Regards,
Dragon-Fur
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