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HP Recommended
HP ENVY x360 Laptop - 15m-ee0013dx
Microsoft Windows 11

Where do I send my HP to be repaired? I dropped it and the screen is cracked. It needs to be replaced

2 REPLIES 2
HP Recommended

@Leleux,

 

If your laptop is still under warranty, contact HP and see what they can do for you.

 

You could take it to a local PC repair/service store and get a guestimate how much it's going to cost you.

 

Kind regards,

 

NonSequitur777


HP Recommended

Hi@Leleux,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing crack screen issues with the HP Envy x360 Notebook. As it is caused by accident and It is a hardware issue on the PC. I apologize for the Inconvenience. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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