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Message 1 of 2
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Dim screen

HP Recommended
HP pavillion x360
Microsoft Windows 10 (64-bit)

I have a dim screen, I have updated my BIOS and windows but the problem persist. I have had my laptop for 8 months this is the second time I am having the problem. I have done a hard shutdown and even reset my laptop and updated my bios and windows still the dim screen remains

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@No-ke

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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