Disorted colours new laptop HP envy 13,3 inch - yellowish glow on screen

[Pommie1]

I've been going through HP forums all day to see how I can fix the colour of my screen, which now has a a yellowish glow.
It has nothing to do with night light, I've checked.

As suggested in previous discussion threads, I tried to calibrate the colours, but I can easily tell that is not the problem.

I then deleted the Intel Graphic driver system and the colours changed as they are supposed to be.

However, only 1 minute after it automatically changed back to the previous yellowish colours, as if an automatic system update and I was unable to change it back.

I cannot return the product as it was bought for me and brought overseas and returning date has expired.

I wouldn't mind the yellow glow too much if it wasn't for the fact that I have to edit a lot of photos and therefore correct screencolor is very important.

I've been searching the web all day for solutions but unable to find accurate help. How can I fix this?

[senan6806]

@Pommie1

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Updating the system BIOS, removing the existing graphics driver and installing a compatible driver may resolve the issue. Let's try these steps:

1.) Download and install the BIOS update available here.

2.) In Windows, search for and open "Device Manager".

3.) Double-click "Display adapters".

4.) Right-click the graphics device and select "Uninstall". Make sure that you check the box "Delete the driver software for this device"

5.) Download and install the graphics driver available here.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Pommie1]

Thanks for your reply!

Unfortunately, when I download the BIOS, it says 

"This BIOS update is not compatible with this device"

I succesfully uninstalled the Graphics device, I had the correct colours for 2 seconds, it changed back again.

When I want to download and install the graphics driver, it says that is not compatible with the device (similar to the BIOS).

Pretty sure I am unable to fix the problem myself at this point. In any case I shouldn't have to, this is an expensive brandnew laptop and feeling very disappointed as I am unable to do my work properly since the colours are disordered.

Do you have any suggestions for the next step?

[senan6806]

@Pommie1

Could you send us the product number and serial number of your PC so that I can locate a compatible BIOS update and Graphics driver. You may use the steps available here to locate the product number and serial number. I've send you a private message, please reply to the private message with the product number and serial number of your PC.