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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-21-2020 08:59 PM

HP Recommended
Product: HP Elitebook 1040 G4
Operating System: Microsoft Windows 10 (64-bit)

Upgraded  HP  Elitebook 1040 G4 to Windows 10 20H2

Noticed two issues:

1. F3 and F4 keys will not control the screen brightness

2. Under Power - I no long have  a Sleep mode only Restart or Shut Down

 

In Device Manager I have a yellow triangle against the Display Adaptor - Intel HD Graphics 620

Message -  Windows has stopped this device because it has reported problems. (Code 43)

Driver date  01/12/2017

Driver version  23.20.16.4877

Roll back driver greyed out

Update driver - message that best driver already installed

 

Went to Intel site

Will not install a driver as it says that there is an HP specific one

Ran Windows update - nothing found

Ran HP Support Assistant - nothing found

 

Appreciate any suggestions to resolve the  issues.

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