Display Cable Problems with 17" Touch Screen Laptop

[doc_nelson]

I have a 17" Touch Screen Laptop, probably 3 years old now, and definitely a "lemon." It went back to HP about 3 months after I purchased it ($30.00 each way for shipping). It continually kept rebooting itself; the DVD drive did not work, and there was constant static in the audio. HP had it for just under 60 days, stated that they had replaced the SSD drive and audio board, and reloaded Windows 10. It worked for about 6 months before the screen started to flicker and over time went out completely. By this time it was out of warranty, and rather than risk another 60 days without it, I took it to a local service center who stated they had to open it up and tighten the display cable connectors--the service cost was $50.00. The screen worked for about a month before it once again became intermittent. It went back to this service center two more times ($50.00 each time) with the same outcome. At that point I contacted HP's parts department and ordered a new display cable ($60.00) and had the service center install it. The display functioned for about 3 months before it once again started flickering and eventually would cut out completely. This is obviously a design fault and the last HP rep' I spoke with admitted that it was a frequent complaint with this laptop model. But, since I am still paying this laptop off, I really want to get it working. Obviously the display needs to be fixed and the DVD drive replaced. What's my best course of action? Send it back to HP? I'm at my wits' end to know what to do.

[Riddle_Decipher]

@doc_nelson I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

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