cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
PDu-8645
New member
2 1 0 0
Message 1 of 3
163
Flag Post

Display connection might be limited

HP Recommended
HP Envy 13
Microsoft Windows 10 (64-bit)

Hi, I'm looking for some help to fix  problem I have with projecting from my laptop to a monitor via the USB-C drive. This was working last week but now I receive a message saying "Display Connection might be limited", and as far as I know we haven't changed anything.

PDu-8645_0-1611688664846.png

I have seen other solutions saying to update the drivers for display adaptors, but I have checked mine and they are all up to date.

Unfortunately I don't possess any other devices with USB-C connections so I can't test the port itself.

Any ideas?

Thanks.

 

2 REPLIES 2
banhien
Level 19
Level 19
96,928 62,618 12,564 20,624
Message 2 of 3
Flag Post
HP Recommended

@PDu-8645 

 

What is your HP Envy 13 . Its USB-C port may not support Alt mode therefore you can't connect to an external monitor. Please use the following way to find out the model/product of your machine


               https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
PDu-8645
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for getting back to me.

My product is an HP envy  laptop 13-ah0003NA, Product ID: 00325-96414-40192-AAOEM.

Just to reiterate, the port has worked in the past, but has stopped connecting to the monitor.

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation