Display flickering issue

[Asdf820]

Hi Team,

My display is flickering & its a new laptop also kindly replace it with a new one ASAP.

Regards,

Franklin Moses D

[VikramTheGreat]

Hi @Asdf820,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry to hear that your new HP laptop’s display is flickering. I know how disappointing that can be, especially on a brand-new device. Don’t worry, we’ll help you get this sorted as quickly as possible.

Before we move toward a replacement request, please try the quick checks below so we can confirm whether it’s a display issue or a simple setting/driver fault:

Restart & check in BIOS

• Please restart the laptop and tap F10 repeatedly to enter BIOS.
• If the screen flickers even inside the BIOS, it points to a hardware/display issue.
• If it does NOT flicker in BIOS, it is likely a driver or software issue.

Update the Display Driver

1. Open Device Manager
2. Expand Display Adapters
3. Right-click your graphics driver → Update driver
4. Restart the laptop

Run HP Support Assistant

• Open HP Support Assistant
• Go to Updates → install all graphics/firmware/BIOS updates
• Restart the system

Check the Refresh Rate

• Go to Settings → System → Display → Advanced Display
• Ensure the refresh rate is set to the recommended value (usually 60Hz / 144Hz, depending on the model)

Try an External Monitor (if possible)

• Connect your laptop to a TV or external display
  • If flickering appears on both → graphics/driver issue
  • If only on the laptop screen → panel/hardware fault

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[Asdf820]

Hi,

As per the suggestions provided in your email, I have updated all drivers and the BIOS. However, I am still experiencing the same display flickering issue.

I am not in agreement with replacing individual parts or proceeding with a service request, as this is a brand-new laptop. I kindly request your team to replace the laptop at the earliest, as this issue is also impacting my work.

I request you to please do the needful urgently.

Regards,
Franklin Moses

[VikramTheGreat]

Hi @Asdf820,

Thank you for getting back and letting me know that you’re still experiencing the flickering display issue. I’m really sorry this is continuing. I know how distracting and worrying a flickering screen can feel.
 

Regarding this specific problem, support through the Community is limited, so we may not be able to fully diagnose or resolve it here. For a more accurate assessment and proper troubleshooting, reaching out to our dedicated Support team would be the best next step. They’ll be able to look into the issue in much more detail and guide you toward a fix.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support