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Kingkong1
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Display is responsive

Hp pavilion HPE
Microsoft Windows 10 (64-bit)
Hi, my hp pavilion hpe desktop has suddenly stopped showing me any display except the cursor. It shows the hop logo at startup but other then that nothing else. I can't even access command prompt. Any suggestions to help me fix this issue. Thanks in advance !
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Kingkong1
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Display is responsive

Subject is spelt incorrectly display is unresponsive **
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HP Recommended

Display is responsive

Hey there! @Kingkong1, Thanks for stopping by HP forums!

 

I understand the display on your PC has stopped functioning.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes to your PC?

 

Do you get any error messages on the screen?

 

Are you able to boot into BIOS?

 

Please provide the product number of your PC to assist you better.

 

To boot into BIOS turn on your PC keep tapping the F10 key you should be able to access BIOS, Check if you are able to get the display.

 

If you are able to boot into BIOS go to file tab and select restore defaults and select yes to confirm.

 

Press F10 to save changes and exit. Check if the issue persists.

 

Also, perform a hard reset on your PC.

 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.

 

If you are able to boot into your PC without any problems, try updating the drivers using HP support assistant.

 

Refer this article to know how to use HP support assistant.

 

 

 

I'll keep an eye out for your response.  

I hope you have a great day! 🙂

 

 

 

 

 

A4Apollo
I am an HP Employee

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