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‎04-12-2024 08:44 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg3000 IDS Base Model
Operating System: Microsoft Windows 11

Display looks like it has a fog over it

Category:
3 REPLIES 3

‎04-12-2024 03:00 PM

HP Recommended

How new is the laptop and how long has this been happening?



I am a volunteer and I do not work for, nor represent, HP
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‎04-16-2024 07:10 AM

HP Recommended

It’s brand new, only 1 month old…it’s always been this way.

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‎04-16-2024 11:45 AM

HP Recommended

Sounds like a defective display screen but if it's over a month old, it is probably too late to return it for a refund or exchange.  Since it has been doing this all along, you should have brought this up right away, before it was too late.

 

I will provide a link to HP below but I think it's now too late to pursue this:

 

https://www.hp.com/us-en/shop/cv/customerservice



I am a volunteer and I do not work for, nor represent, HP
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