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Arvind13 Honor Student
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Display issue

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Microsoft Windows 10 (64-bit)

There is a thick black line on the screen, how do i repsir it and what would be the cost

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HP Support Agent
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Display issue

@Arvind13,

 

Thank you for posting your query on HP Community,

 

What is the product number of your HP Product? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried to check if the issue persists even on the Bios screen?

 

Could you please respond to this post with the details so that I can provide you with accurate information which should help you resolve this issue. 

Eagerly waiting for your response!

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

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Arvind13 Honor Student
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Display issue

Hello Jeet

 

The product number is CND5257D0Z, i had upgrader the ram to 8 gb during the purchase and now there are black lines on the screen and it seem to be spreading all over.

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HP Support Agent
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Display issue

Thank you for replying, @Arvind13,

 

Does the issue persist on the BIOS page?

 

Have you tried checking with an external monitor does the issue persist?

 

Please share the product number of the PC to assist you better.

 

If the issue persists on the BIOS page it is a hardware issue with the display.

 

If the issue does not persist on the BIOS page try updating the graphics, touchpad drivers and BIOS on the PC to the latest version.

 

Uninstall the graphics driver from device manager and install the latest version of BIOS,touchpad and graphics drivers on the PC using the HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Also, Try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Refer this article to further troubleshoot display issues with the PC. Click Here

 

If you still have issues after trying the steps recommended, Please contact HP support for service options. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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