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Flag Post

Display problem in my laptop

HP Recommended
HP LAPTOP 15g-dr0xxx
Microsoft Windows 10 (64-bit)

My laptop screen visible some cloudy patches from yesterday, I call the helpline number which is 1800258 7170 but they aked the "EXTENTION ID" what is extention id? 

I want my laptop for servicing immediatly.

Please help me out.

Product number:- 4ZD61PA

Serial number:- [Personal Information Removed]

Date of Purchase:- 21/11/2019

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Ajay502

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Our customer support will provide only case ID number not EXTENSION ID however let’s try these steps to resolve the problem:

  • I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 
  • If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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