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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Display problem

Create an account on the HP Community to personalize your profile and ask a question
01-03-2020 11:47 AM
Hello. I am the happy owner of the Pavilion dv6 6051er laptop for 9 years. He's old, but he's still doing his job. But recently started problems with the display(please see the photo). This problem is not repeated every time, the external monitor is connected and works without problems, but I would like to have a working main display. What should I do?
01-06-2020 06:02 PM
Welcome to HP support community.
Connect the external monitor and follow these steps to fix the issue:
Update the Bios and Graphics card driver using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
HPSA will automatically search for all the latest drivers for your Notebook
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Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

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Click Check for updates and messages to scan for new updates.

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Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
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Click the update name for a description, version number, and file size.
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Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee