Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎12-01-2016
Message 1 of 4 (188 Views)

Display resolution

Product Name: Pavilion x360 13-u100na
Operating System: Microsoft Windows 10 (64-bit)

The laptop was sold as having a Full-HD (1920x1080) touchscreen display.  (From HP online store)

Even after updating windows and the display drivers, I'm unable to set the resolution to anything above 1366x768.

 

Have I been sent the wrong machine?

How do I return so it can be exchanged for the correct machine?

 

Reply
0 Kudos
HP Support Agent
Posts: 11,736
Member Since: ‎01-29-2014
Message 2 of 4 (147 Views)

Re: Display resolution

Hi! @cs96, Welcome to HP forums.

 

I understand that you are unable to set the resolution beyond 1366x768 on your laptop.

 

It looks to be a driver issue update the graphics driver and BIOS on your laptop and check if the issue persists.

 

Please update the graphics driver using this link.

 

Please update BIOS using this link.

 

 

Let me know if this works!

Have a wonderful day ahead! :)

MrRobot
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎12-01-2016
Message 3 of 4 (125 Views)

Re: Display resolution

The HP Store inform me that there has been a manufacturing error and that some laptops, including the one I have, have been fitted with the wrong panel.

 

The store is swapping my laptop for one with the correct panel.

 

All good news, it's just a shame the information hasn't been made avaliable to the technal support teams.  I was left feeling very negative after my first contact with the online assistant, who told me HP didn't do Full HD panels in a 13" size, and that there was nothing wrong with the laptop I had.

 

HP Support Agent
Posts: 10,533
Member Since: ‎07-19-2016
Message 4 of 4 (108 Views)

Re: Display resolution

Hi @cs96

 

Thanks for the reply.

 

Perfect, I am really glad to hear that the issue is addressed.

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation