Display still turns off despite changing all settings to never!

[chrisc0_9]

Hi, I regularly use my notebook for DJing, so need the display to stay on for long periods. However, despite changing every setting I can find to prevent the display from going to sleep,  it still goes off after perhaps 10 minutes of inactivity. This time can pass really quickly when all my concentration is focussed on my digital controller! Does anyone have any idea why this keeps happening and how to resolve it? Many thanks all!

[Riddle_Decipher]

@chrisc0_9 Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

P.S: Welcome to HP Community 😉

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