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‎06-02-2020 02:23 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

The  laptop was purchased new 12/31/2019 and the HP warranty checker states that the warranty has expired.  Please resolve the warranty issue so that I can have the laptop repaired  .The touch screen is no longer working.  The touch screen will not work in the BIOS, Windows or repair screens.

2 REPLIES 2

‎06-02-2020 02:38 PM

HP Recommended

Hi @jstclair 

 

The warranty date issue could happen to anyone. It is bad timing that it happened when your notebook started having issues.

 

You can dispute the warranty date by starting at the web at the link below this line.

https://support.hp.com/us-en/document/c05084516

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-02-2020 06:01 PM

HP Recommended

@jstclair I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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