• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-19-2016 03:35 PM

HP Recommended
Product: Hp8470p
Operating System: Microsoft Windows 7 (64-bit)
Hey,
I have a hp8470p, over 3 years old.
I recently observed a distorted startup screen, where I saw about 2 inches of vertical Grey lines and a overlapping offset of the screen contents. I see two copies of the text offsetted by about an inch. This would disappear after the windows booted up.
This has now become a permanent distortion that does not go away. I have tried reinstalling drivers and have done a factory reset.

I am suspecting an hardware issue, but need to figure out which part.
I'm going to try to plug in a external display to confirm its not an lcd issue.
Please suggest other troubleshooting steps and where I can get this looked at in Paris.
Regards
Avaneesh T
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.