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‎08-08-2022 08:15 AM

HP Recommended
Operating System: Chrome OS

So a bit of an odd one here... Our fleet of ~ 300 HP 14 G5 Chromebooks has begun to have an issue this summer. As I am opening them to begin updating them for the upcoming school year, I am noticing that nearly every single device will not boot normally. I can see a very dim Chrome symbol as the boot begins, and then it goes to black. For some of the devices, tilting the screen / device at the right angle can cause it to boot normally. I have tried replacing the LCD display cable to no avail. This doesn't completely surprise me as 95% of our LCD cables going bad at the same time is statistically improbable. Has anyone had a similar issue?

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1 REPLY 1

‎08-11-2022 08:30 AM

HP Recommended

@Holgate_Local

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding this.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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