Docking station will not connect

[Que009]

Tried connecting numerous docking station through the C port and none of them will connect. I need options to be able to connect my screens for work.

[A_Gayathri]

Hi @Que009 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Laptop PC 15s-Fq2000 (2D120AV) is not connecting to any docking stations through the USB-C port, there are several steps you can take to troubleshoot the issue:

• Check compatibility: Ensure that the docking stations you're trying to connect are compatible with your laptop model. Sometimes compatibility issues can arise if the docking station requires specific drivers or features that your laptop doesn't support.
• Update drivers: Make sure that all drivers for your laptop are up to date, including USB and graphics drivers. You can usually find driver updates on the HP website under the support section for your specific laptop model.
• Check USB-C port: Inspect the USB-C port on your laptop for any physical damage or debris that might be obstructing the connection. Try using compressed air to clean out the port if necessary.
• Try a different USB-C cable: The issue might be with the USB-C cable you're using to connect the docking station to your laptop. Try using a different USB-C cable to see if that resolves the problem.
• Power cycle everything: Shut down your laptop, disconnect the docking station, and unplug it from power. Wait a few minutes, then reconnect everything and power everything back on. Sometimes a simple power cycle can resolve connectivity issues.
• Check docking station settings: Some docking stations have settings that may need to be adjusted for compatibility with certain laptops. Refer to the user manual for your docking station to see if there are any specific settings that need to be configured.

Refer to this document: HP Laptop PC 15s-fq2000 (2D120AV) User manual

I hope this helps. 

Take care and have a good day.

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