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WryMedusa Honor Student
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Does my laptop have Hellow Windows? If so why doesn't mine work.

HP Zbook Studio x360 G5
Microsoft Windows 10 (64-bit)

I just got this laptop (the HP Zbook Studio 360 G5)  , its only been a month, and i found out that it is supposed to be programmed with the Hello Windows Biometrics for both Facial Recognition and the Finger Print scan, but they both seem to be on 'This option is currently unavailable-click to learn more'. 

The specification of the zbook clearly states "Regarding security, the ZBook Studio has configurations that come with Intel vPro, which uses remote management, a fingerprint reader, an IR camera for Windows Hello and HP's SureView panel (aka a privacy panel)".

 

What should i do?

1) I've tried the HP Support Assistant, i have all drivers updated.

2) I've tried looking up Biometrics drivers but have failed to find any.

 

Please help. I really want to use Hello Windows, i've never tried it before...

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Distinguished Professor Distinguished Professor
Distinguished Professor
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HP Recommended

Does my laptop have Hellow Windows? If so why doesn't mine work.

Hello @WryMedusa,

 

It should and the only reason I can think of as to why the options are described as being unavailable is because the device is managed by an organization.

 

Was this device provided through your job or something or is this just a personal device?

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WryMedusa Honor Student
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HP Recommended

Does my laptop have Hellow Windows? If so why doesn't mine work.

Thanks for replying EddyK!

 

It's a personal device, i am a student and do not work as of now. 

Is there anything i could be missing?

 

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