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HP Recommended
HP ProBook 450 G2 Base Model Notebook PC

My device name is HP ProBook 450 g2 model G8A87AV.

I want to know if it has IR camera or if it support fingerprint. I bought it as a refurbished laptop with windows 10 32 bit, upgraded to windows 10 Pro N 64 bit version 22h2. I have never checked if fingerprint was working on the pre installed os. I then tried setting up windows hello fingerprint but the option says windows hello face unavailable, we couldnt find a fingerprint scanner compatible with windows hello fingerprint. Kindly assist

 

 

5 REPLIES 5
HP Recommended

@JEKE 

 

Parts list for your G8A87AV machine is

 

          https://partsurfer.hp.com/partsurfer?searchtext=%20G8A87AV

 

It does NOT have IR webcam. It should have HP Validity VFM 495 Fingerprint Reader part # 768128-001

 

Regards.

BH
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HP Recommended
so what is the way forward. I need to use fingerprint on my device
HP Recommended

so what is the way forward. I need to use fingerprint on my device

HP Recommended

@JEKE 

 

Please try

 

           https://www.youtube.com/watch?v=BO6mKq2w5vA

 

Regards

BH
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HP Recommended

Thank you. I believe soon I will get a solution. 

When I go to settings>sign in options,  the setup option is inactive on windows hello fingerprint and on windows hello face recognition. On windows hello finger print it says, in red, we couldn't find a fingerprint scanner compatible with windows hello fingerprint. 

I hope you can assist me in that error. 

Remember I'm using windows 10 pro N 64 bit version 22h2

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