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02-12-2023 07:44 PM
My device name is HP ProBook 450 g2 model G8A87AV.
I want to know if it has IR camera or if it support fingerprint. I bought it as a refurbished laptop with windows 10 32 bit, upgraded to windows 10 Pro N 64 bit version 22h2. I have never checked if fingerprint was working on the pre installed os. I then tried setting up windows hello fingerprint but the option says windows hello face unavailable, we couldnt find a fingerprint scanner compatible with windows hello fingerprint. Kindly assist
02-12-2023 08:43 PM
Parts list for your G8A87AV machine is
It does NOT have IR webcam. It should have HP Validity VFM 495 Fingerprint Reader part # 768128-001
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02-18-2023 11:54 AM
02-18-2023 07:17 PM
Thank you. I believe soon I will get a solution.
When I go to settings>sign in options, the setup option is inactive on windows hello fingerprint and on windows hello face recognition. On windows hello finger print it says, in red, we couldn't find a fingerprint scanner compatible with windows hello fingerprint.
I hope you can assist me in that error.
Remember I'm using windows 10 pro N 64 bit version 22h2
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